Terms and Conditions of Biznet Home Service

1. Biznet Home service is provided to Customer as an “up to” and “as is” service, therefore Biznet does not provide any guarantee to customer for Biznet Home service.
2. Biznet Home service is a quota-based service, where internet data access and usage are adjusted to the quota amount determined by the selected package. If the user’s usage has met the maximum quota usage limit, Customers can still use internet service with reduced speed adjustment or can purchase extra quota to restore the bandwidth speed as before.
3. Customer acknowledges that Biznet Home Service cannot issue a physical invoice or proof of payment equivalent to a tax invoice.
4. Customer acknowledges that the Service is a prepaid service and customer must make monthly or yearly payments to extend the active period according to the selected Service package.
5. Services of Biznet Home Internet 0D, Biznet Home Internet 1D, Biznet Home Internet 1DS, Biznet Home Internet 1DW, Biznet Home Internet 1DN, Biznet Home Internet  2D, Biznet Home Internet 2DS, Biznet Home Internet 2DW, Biznet Home Internet 2DN Biznet Home Gamers 3D, Biznet Home Gamers 3DS, Biznet Home Gamers 3DW  and Biznet Home Gamers 3DN are only available in The New Biznet Fiber Network area. Coverage of those areas can be checked on Biznet Home Website.
6. Customer of Biznet Home Internet 0D, Biznet Home Internet 1D, Biznet Home Internet 1AD, Biznet Home Internet 1DW, Biznet Home Internet 1DN Biznet Home Internet 2D, Biznet Home Internet 2DS, Biznet Home Internet 2DW and Biznet Home Internet 2DN will get IP Private DHCP, while customer of Biznet Home Gamers 3D, Biznet Home Gamers 3DS, Biznet Home Gamers 3DW and Biznet Home Gamers 3DN will get IP Public Dynamic.
7. Services of Biznet Home Internet 0D, Biznet Home Internet 1D, Biznet Home Internet 1DS, Biznet Home Internet 1DW, Biznet Home Internet 1DN, Biznet Home Internet  2D, Biznet Home Internet 2DS, Biznet Home Internet 2DW, Biznet Home Internet 2DN, Biznet Home Gamers 3D, Biznet Home Gamers 3DS, Biznet Home Gamers 3DW dan Biznet Home Gamers 3DN are only intended for private/residential/apartment customer. Both of the services are not available to any kind of business entity.
8. Customer acknowledges that 1 (one) Service account of Biznet Home Combo IPTV consists of 1 (one) Broadband Internet access and 1 (one) Linear TV service access or selected area only. Broadband Internet access provided by PT Supra Primatama Nusantara while Linear TV service access provided by PT Biznet Multimedia.
9. Customer acknowledges that currently Biznet Home Internet 0D only valid for the islands of Java, Bali, Batam, South Sumatra, Lampung and Bangka and not available for Central Jakarta, North Jakarta, West Jakarta, South Jakarta and Surabaya City.
10. Customer acknowledges that currently Biznet Home Internet 0D required to pay 3 months initial fee of Rp 750,000, -, and will get 1 month free subscription, The total subscription period that customer will get is 4 months.
11. Customers who take Biznet Home Internet 0D and Biznet Home Internet 0DS Service are required to purchase a Biznet Wi-Fi Fiber Modem device for Rp 500,000,-.
12. Customer acknowledges that for the installation schedule customer only can select at a minimum of H+1 after payment and a maximum of H+30 from the registration date. If a customer does not make any payment before the selected date, the installation scheduling will not be processed. Customers will be contacted by Biznet if the selected installation schedule is not available and will be replaced with the new installation schedule.
13. Customer acknowledges that the Service must be installed at the customers’ preferred location at the maximum of 1 (one) month after payment is made. The service that has not been installed within 1 (one) month after payment is made, will be considered as a cancellation and customer has to re-register if they wish to continue subscribing. Payment for services that have not been installed is not refundable.
14. Customer acknowledges that the quality of Service depends on the Service equipment and receiving device, either directly and/or indirectly.
15. Service is delivered without guarantee, allocation and/or prioritization therefore accessible for all customers without particular settings. Customers are entitled to technical and/or non-technical Service support from Biznet Home care that can be contacted 24 x 7 via email: home_care@biznetnetworks.com or call center: 1500933.
16. If support from Service’ representatives is required, customers will be charged a visitation fee of IDR 200,000,- per 2 (two) hours excluding VAT 11%. However, visitation fee is waived if the troubleshoot occurred as a result of Service disruptions.
17. Customer grants the permit to enter premises for Service representatives to perform Service’ installation, activation, configuration, and/or maintenance based on arrangement agreed by Customer.
18. Customer is prohibited to resell, reused or redistribute all or any parts of the Service rendered to other parties other than customer.
19. The fees for using the Prepaid Service and/or other applicable additional charges may be found on the official Biznet Home website.
20. Biznet reserves the right to replace, change and/or increase the subscription fee from time to time without any permission from the customer.
21. For customers who rent Biznet Wi-Fi Fiber Modem hardware acknowledges and agrees to the price changes at point 18 according to Service terms and conditions applied. The price changes are not related to the validity period of the contract and remain the same until the end of the contract period.
22. Bonus Linear TV Feature has unlimited number and/or television channel formats for Standard Definition (SD) and/or High Definition (HD) broadcast quality.
23. Biznet reserves the right to add and/or terminate the cooperation with the current Content Provider which will affect the number of TV channels in the Biznet Home Combo and Biznet IPTV services, with written notification to the Customer maximum 30 (thirty) days in advance. The customer acknowledges and agrees that the changes will not affect the subscription fee for Biznet services that are used
24. The following Terms & Conditions are considered valid once customer have completed all required information in the checklist-column on the online registration form and/or when the Service representatives are filling in the online registration form with consent from customer in a written or verbal form and/or after the customer makes payment for Biznet services. Biznet Home has the right to refuse this application without any explanation.
25. Customers hereby declare that the information given to Biznet Home is true and agreed to be bound by Service’s Terms and Conditions. Any changes to the above information must be informed to Biznet Home for the period of their Subscription.
26. To re-subscribe after the 45-days grace period, Biznet Home customers are required to register their service through the Biznet Home website.
27. Customers are aware that if the service installation address is in an area or property partnered with Biznet using underground cable routes, an additional fee of Rp 25,000 will be charged monthly.
28. Customer acknowledges and agrees that Biznet can use and provide Biznet customers’ mobile phone number data to third parties, for cooperation purposes to increase the quality of Biznet payment system services to customers.
29. Biznet is not responsible for any payment made to customers to any bank account other than Biznet (PT Supra Primatama Nusantara) official bank account. Biznet employees are not allowed to accept any form of payment from customers.

 

Terms of Biznet Home Service Customer with Hardware Ownership

1. Customers hereby willing to purchase initial payment Service’ Prepaid Starter Pack that includes installation fee, subscription fee and hardware fee consists of 1 (one) Biznet Wi-Fi Fiber Modem for Broadband Internet access and 1 (one) Biznet IPTV STB including Remote Control for Linear TV access. Customers take full ownership of the hardware after initial payment.
2. Customers of Biznet Home Internet and Biznet Home Combo IPTV will be charged an installation fee of Rp 250,000,-.
3. Biznet Home Internet customers will be charged a hardware fee for Biznet WiFi Fiber Modem of Rp 500,000,-. For customers with Hardware Ownership status (Buy), the customer is not subject to a subscription contract.
4. Biznet Home Internet 0D customer will be charged a hardware fee for Biznet WiFi Fiber Modem of Rp 500,000,- The customer is not subject to a subscription contract.
5. Biznet Home Combo IPTV customer will be charged a hardware fee of Rp 1,750,000,- which consists of Biznet WiFi Fiber Modem hardware fee of Rp 500,000,- and Biznet IPTV STB fee of Rp 1,250,000,- for a maximum of 4 (four) Biznet IPTV STB unit for 1 (one) Service account.
6. This Service has a grace period of 45 (forty five) days starting from the expiry date. If a customer is unable to pay a monthly fee once the grace period is over, it is considered that the customer has terminated the service.
7. Biznet Home Combo IPTV Service customer acknowledges that if customers are not paying for Biznet IPTV Linear   TV monthly fees, customers will only be able to enjoy Local TV channels that are available on Biznet IPTV STB.
8. Biznet Home Combo IPTV service customer acknowledges that the Video on Demand (VOD) service will be charged as an additional service outside of Biznet IPTV’s monthly fee for Linear TV that is paid by customer.
9. Biznet Home Combo IPTV service customer acknowledges that for the purchase of 1 (one) Video on Demand (VOD) is only valid in 1 (One) Biznet IPTV STB that made the purchase.
10. Customer acknowledges that Biznet Home is not held responsible for any relocation of Biznet Wi-Fi Fiber Modem and/or customer home address after installation process is done. Customer is liable to bear the relocation fee of Rp 750,000,- emerged from the relocation request within the coverage area.
11. Customers with a location/area that does not require any Biznet WiFi Fiber Modem device to enjoy Internet connection, then the customer is not required to pay for device fee. The list of buildings/apartments with such service is available during the service registration process.
12. Service change from Biznet Home Internet to Biznet Home Combo IPTV will be charged for Biznet IPTV STB fees   of Rp 1,250,000,-. Service change from Biznet Home Combo IPTV to Biznet Home Internet will not be charged any fees.
13. Customers who have terminated the service and intended to re-subscribe will be charged a reconnect fee of Rp 500,000,- with the condition that both the network cable and the Biznet WiFi Fiber Modem hardware are still available and suitable for use at customer’s premises. If the condition of the Biznet WiFi Fiber Modem network cable and/or Biznet WiFi Fiber Modem hardware located at the customer’s location is not eligible for use, customers are required to make a reissue consisting of the installation fee and/or the cost of the device.
14. Biznet Home provides a 90 (ninety) days warranty for Biznet WiFi Fiber Modem hardware and 1 (one) year warranty for Biznet IPTV STB hardware valid after customer Service status is active. This warranty does not apply if the damage to the device is caused by accident and/or negligence caused by the customer.

 

Terms of Biznet Home Service Customer with Hardware Rental/ Rent

1. Customer hereby willing to purchase initial payment Service’ Prepaid Starter Pack that includes installation fee, subscription fee and hardware rental fee consists of 1 (one) Biznet WiFi Fiber Modem for Broadband Internet access and 1 (one) Biznet IPTV STB including Remote Control for Linear TV access.
2. Biznet Home Internet customers will be charged a monthly hardware rental fee, which consists of Biznet WiFi Fiber  Modem of Rp 50,000,- .
3. Biznet Home Combo IPTV customer will be charged a monthly hardware rental fee which consists of Biznet WiFi Fiber Modem of Rp 50,000,-. customers can buy Biznet IPTV STB devices of Rp.1,250,000,- for a maximum of 4 (four) Biznet IPTV STB unit for 1 (one) Service account.
4. This Service has a grace period of 45 (forty five) days starting from the expiry date. If a customer is unable to pay a monthly fee once the grace period is over, it is considered that the customer has terminated the service.
5. Customer acknowledges that Biznet Home is not held responsible for any relocation of equipment and/or customer’ home address after the installation process is done. Customer is liable to bear the relocation fee of Rp 500,000,- emerged from the relocation request within the coverage area.
6. Customers hereby confirm that Service’ subscription has a contract terms with a minimum of 24 (twenty four) months for residential and 6 (six) months for apartment. If a customer cancels or terminates before the end of the contract terms, the customer has to pay an early penalty fee of Rp 2,750,000,-.
7. Customers that rent/lent Biznet Home hardware may change the Hardware status to Ownership by making a payment of Rp 500,000,- for Biznet WiFi Fiber Modem. Changing your hardware ownership status can be done by contacting Biznet Home Care via call center: 1500933 or email: home_care@biznetnetworks.com.
8. Service change from Biznet Home Internet to Biznet Home Combo IPTV and vice versa which downgrading the monthly fee will be charged of Rp 500,000,- as the downgrade service fee and contract renewal.

 

Terms of Use

1. Monthly fee and hardware rental fee are defined as customer obligation of payment in the form of a package with activation period of 30 (thirty) days included, but not limited to stamp duty fee, arrears, mutation cost, late payment charge, or other fees based on applicable law(s).
2. Customers acknowledge that the main quota will be renewed every 30 days starting from the active period of the main quota.
3. Customers acknowledge that after renewing the service package, the main quota will return to the beginning with an active period of 30 days.
4. Customer acknowledges that Biznet Home service is equipped with extra quota for Customer with purchase through MyBiznet application.
5. Customer acknowledges that the remaining main quota and extra quota (if any) in each service period (maximum active period of 30 days) will be forfeited and cannot be accumulated in the next period.
6. Customer is responsible for providing any necessary equipment other than those provided by Biznet Home to receive suitable Service. Biznet Home does not provide technical support for equipment, network or software owned by customers that is not a part of Service offering.
7. Biznet Home customers located in FTTH EPON network do not obtain Biznet Wi-Fi Fiber modem allocation, customers shall prepare Wi-Fi Fiber modem devices as needed.
8. Customer acknowledges that the process of installation, activation and relocation schedule takes a minimum of 24 hours after customer’ payment is approved.
9. Customer acknowledges that the process of installation until the service is active and the process of relocation will take a maximum of 3 (three) days after the schedule was arranged by the installation team. This does not apply if the customer chooses his own installation time and service activation.
10. For Credit Card payment, customer hereby authorizes Biznet Home to charge our credit card for Service that customer has chosen.
11. As per article 1814 of Civil Code, this debit authorization shall be deemed valid until customers have settled fully all payment to Biznet Home and/or terminate subscription of Service.
12. Customer acknowledges that by subscribing to Biznet Home Promotion, customer is not allowed to decrease the service during the promotion period.
13. If existing customers want to get the current bundling promo, your service subscription period must be active and not yet ended.
14. Customer acknowledges that the provisions for using the main quota in the bundling promo provided refer to the Terms of Use as stated in these Terms and Conditions.
15. Customer acknowledges that by subscribing to Biznet Home Promotion, customer is not allowed to change the service package during promotion period, or the active period of the promo will expire.
16. Customers who have participated in Promo (promo period can be accumulated) and want to join the promo again with the same service, then the active service period will be accumulated.
17. To be able to join the Promo, customers are required to pay the first monthly fee first, before joining the next promo program.
18. The promo in article 11 can only be followed by customers with a maximum number of 60 periods (total promo period for 60 months).
19. Monthly fee cannot be refunded or transferable.
20. Biznet is not responsible for any misspelling of Account ID during the payment process. Service payment for the wrong Account ID is not refundable and will become the customer’s responsibility.
21. Free merchandise will be given based on stock availability.
22. Customers may not resell all or any parts of the Biznet Home services rendered, dividing the assigned IP address (where applicable) or any related services to other parties in conjunction to the rendered services.
23. To support the healthy Internet program through Trust+Positif and other government policies, Customers are prohibited to make changes of specification and configuration, which makes it possible to access prohibited content by the Government of Indonesia through the use of the Biznet Home Service.
24. Customers are required to use internet services responsibly and in accordance with applicable laws and regulations in the Republic of Indonesia.
25. Customers are prohibited from using internet services for activities that could harm other parties, either individuals or groups.
26. Customers are strictly prohibited from using internet services to carry out any illegal acts, including but not limited to hacking, identity theft and the distribution of malicious software (malware), in accordance with the provisions of the Electronic Information and Transaction Law.
27. Customers are prohibited from spreading false information or hoaxes that could harm individuals or groups, as regulated in the Electronic Information and Transaction Law.
28. Customers are prohibited from accessing, storing, or distributing pornographic content or other sexually explicit content, in accordance with the provisions of the Pornography Law.
29. Customers are prohibited from using internet services for acts of sexual harassment, including but not limited to grooming and sexual exploitation of children, as regulated in the Child Protection Act.
30. Customers are prohibited from using internet services to carry out threats, intimidation or violence against individuals or groups, in accordance with the provisions of the Criminal Code.
31. Customers are strictly prohibited from committing online fraud, including but not limited to phishing, scams, or credit card fraud, as regulated in the Electronic Information and Transaction Law.
32. Customers are required to maintain the confidentiality of their own and others parties personal data in accordance with the provisions of the Personal Data Protection Act.
33. Customers are prohibited from carrying out actions that threaten the privacy of others, such as stalking or tapping communications without permission, as regulated in the Electronic Information and Transaction Law.
34. Customers are prohibited from using internet services to promote, recruit, or support terrorist activities, in accordance with the provisions of the Law on the Eradication of Criminal Acts of Terrorism.
35. Customers are prohibited from spreading terrorist or extremist propaganda through the internet, as regulated in the Electronic Information and Transaction Law.
36. In case of violation of the law, the customers involved will be reported to the authorities for further action in accordance with applicable laws.
37. Biznet has the right to monitor the use of internet services to ensure compliance with this policy, while maintaining user privacy as far as possible.
38. Monitoring is implemented to ensure mutual safety and convenience.If Customer has committed a violation of the terms and conditions of the Service written herein, Biznet Home has the right to unilaterally terminate and/or the service without prior notification to Customer.
39. Customers hereby release Biznet Home from all the legal issues and suits, claims for damages both formal and material that occur as a result of violations of the use of the Service.

 

General Information

1. For customers who want to install more than 1 account (Multi Account), please contact our Sales or Live Chat Biznethome.net.
2. The entire Terms and Conditions are subject to the laws governed by the Republic of Indonesia. When there is an event of dispute between Biznet Home and Customer related to the Terms and Conditions, both parties will try to settle through consensus in reaching agreement. When agreement is not reached, Biznet Home has a right to file a claim or lawsuit through Central Jakarta District Court.
3. Biznet and Customer agree to waive the provision of article 1266 of the Indonesian Civil Code, so that the termination of the Service shall be final entirely by written notification from the Party that terminates the Service in accordance with this Terms and Conditions of Service.
4. If the performance of this Terms and Conditions could not be conducted, hampered or interfered by any act or condition beyond the reasonable control (force majeure), Biznet Home will give prompt notice to Customer and could be released from the whole or a part of the obligation that shall be made if such performance is caused by such obstacle, or interference. During the period of such non-performance, any and all charges, fees, or other payments arising out of or in relation to any Services which not being performed will be suspended.
5. Service Terms and Conditions may change at any time and will be informed on Biznet Home official website.
6. The Terms and Conditions are made bilingual: Bahasa Indonesia and English. In the events of inconsistency of interpretation between Bahasa Indonesia and English, the Terms and Conditions used will be in the Bahasa Indonesia format.