• Biznet Home Internet
• Biznet Home Gamers
• Biznet Home IPTV

Biznet Home service can only be used for personal use, with the following terms and condition:

• An individual customer can use the service, with payment to be made by the customer’s employer company. However, in this case, the customer must provide the complete name of the company and a copy of the company’s TIN to Biznet’s Inside Sales and Finance Division for tax requirements.
• Companies using the service for their own business purposes are not permitted to use Biznet Home services. These customers should consider using Metronet service, which is designed for small and medium-sized businesses (SMBs). For additional information, please refer to the Biznet Metronet.

Here are 2 easy ways to use Biznet WiFi service:

• Choose Biznet WiFi SSID
• Input your Biznet Home/Biznet Metronet Customer ID and Password

• Biznet Home Care service at 1500933
• Email to home_care@biznetnetworks.com
• Live Chat at www.biznethome.net

How to access the Catch Up feature:

• Press the Menu button on the remote control unit and select Catch Up.
• After entering the Catch Up menu, you can browse the channel and date to select your preferred program.

You don’t need to worry about the choice of Biznet IPTV’s payment method because we offer a wide variety of payment methods, including:

• Virtual Account Permata Bank
• Virtual Account BCA
• Payment via convenience store (Indomaret, Alfamart, Alfamidi, Lawson)
• Online payment via GO-PAY

• For Unsubscribed Channels, you can press the blue button on the Remote Control unit (Check Payment Status), and the payment will be verified. You will immediately be able to enjoy your channel services again.
• If your expired period has not been changed, please select Menu → My Account → My Information → Check Payment Status. The payment will be verified and you will immediately able to enjoy channel services again.

• Plug in an external USB storage drive or an external hard drive to the USB port on the rear side of the decoder (Minimum storage 8 GB).
• Press the Menu button on your remote control unit and select the Recordings icon. This menu allows you to schedule recordings, check your list of recordings, set manual recording settings, and access PVR settings.

• Time Shift TV feature enables you to Rewind, Pause, or Fast Forward the program you are watching, using play/pause buttons on the remote control units.
• Time Shift TV feature can be used only when you are watching channels that enable this feature. Channels that enabled this feature will display the Time Shift icon on screen and you can use your remote control unit to access the function.

• Press the Menu button on your remote control unit and select the Channel Guide icon or press the Guide button on your remote control unit for quick access.
• You can then browse through channels and program schedules using the arrow keys on your remote control unit to watch LIVE TV, set reminders, record, or to add channels to your favourite list.

• Press Menu button on your remote control unit and select the Channel Guide icon.
• Select the preferred channel and press the Blue button on your remote control unit to add the channel to your Favorite Channel list, or press the Menu button on your remote control unit and select the Channel Settings icon. You can then add the desired channels to your Favorite Channel list.

• Press the Menu button on your remote control unit and select the Channel Guide icon. You can then browse through channels and program schedules using the arrow keys on your remote control unit and press the OK button to add a reminder for the preferred program.
• You can also set reminders via the Mini Guide of the channel that you are currently watching. Press the OK button on your remote control unit to access the mini guide, navigate using the arrow keys on your remote control unit and press the OK button to add a reminder for the preferred program.

• Biznet Home Care service at 1500933
• Email to home_care@biznetnetworks.com
• Live Chat at www.biznethome.net

Please, make sure your service subscription period is still active and not yet ended.

Make sure your Android or iOS device has access to the Internet through cellular data or WiFi, then follow these steps:

• Download the Deco app from the App Store or Google Play.
• Follow the instructions in the Deco app to sign up a TP-Link ID and set up your primary Deco unit. For the M4 Deco models, click here to follow the detailed instruction.
• Continue following the instructions to add additional Deco units to your network. Click here to follow the detailed instruction.
• Connect your wireless devices to your Deco network and enjoy!

Things you should be aware of before testing speed

• Make sure every Smart Internet WiFi unit is properly placed, Do not put them into closets, TV cabinets, or any kind of enclosed space. Put them in an open space if you can.
• If you are using a wired PC to test speed, please make sure all the Ethernet cables and PC support 1Gbps (Gigabit) connection. (Ignore this if your broadband is slower than 100Mbps).
• If you are using a wireless device to test speed, make sure the wireless device is 5Ghz supported and capable of reaching high speed. Some old laptop is Wireless Network Adapter is not able to reach high speed.
• Speedtest in Deco App measures the maximum speed of the main Smart Internet WiFi. However it does not mean all devices connected to Smart Internet WiFi could reach that speed.

Methods and Steps to verify speed

• Click speedtest.biznetnetworks.com to measure Internet speed.
• Disconnecting every wireless device if you are trying to measure the maximum wireless speed of Smart Internet WiFi units, if multiple wireless devices are using the WiFi network at the same time, speedtest results might not be satisfying.
• Always reconnect WiFi on your cellphones/laptops every time you perform a speedtest. Because some wireless devices might not support mesh and connect to the wrong Smart Internet WiFi node, which will cause a speed decrease.

Troubleshooting

• Try removing QoS settings. Set Application priority to Standard, Remove all high priority devices, set the Bandwidth to 1000Mbps upload and 1000Mbps download.
• Try turning off the UPNP feature in the Deco app. Kindly note that some online games might not be able to connect after turning off UPNP on the Deco.
• Try downloading a WiFi Analyzer Tool on your cellphone to check wireless channel interferences, crowded WiFi channel will cause a severe performance decrease.

On Smart Internet WiFi:

• Confirm you are connecting to the correct WiFi network and enter the correct password.
• If you’re not sure, please launch the Deco app, go to the More → Wi-Fi page to check your wireless password and Wi-Fi name.
• Refer to the link to check whether the device is on the blacklist. If yes, remove it from the blacklist.
• Turn off the Fast Roaming feature.
• Some devices may not be compatible with Fast Roaming thus fail to connect to the Wi-Fi network. In this case, it’s suggested to launch the Deco app and tap More → Advanced. Find and turn off the Fast Roaming feature.
• Turn off the 5G Wi-Fi network temporarily.
• Some smart devices only support 2.4G Wi-Fi and need to be configured with a phone, and they require the phone to be on the same Wi-Fi band during configuration. In this case, turn off the 5G Wi-Fi network temporarily when setting up the smart device will solve the Wi-Fi connection issue.
• You can launch the Deco app, tap More → Wi-Fi, and then turn off the 5G Wi-Fi network.
• Connect your device to the guest network for a try.
• Change the wireless security type on the Deco app. On the Deco app, you can tap More → Wi-Fi → tap SSID → click on Security to change the wireless security type.
• Ensure there are no special characters in the SSID and wireless password, such as apostrophe.

On the device:

• Ensure the device doesn’t have a static IP address.
• Make sure the device receives a very good signal from Smart Internet WiFi.
• Power cycle your wireless device and Deco.
• Update the driver of the wireless adapter on this device.
• If the issue still exists, it’s suggested to contact Biznet Home care via email: home_care@biznetnetworks.com, call center: 1500933 or Live Chat.