ID (EN)
Account Management
How does the billing system in Biznet Home service?
You can check your Biznet Home account expiration date from Biznet Home’ website or by phone.
- Visit Biznet Home website
- Click ‘My Account’ on the top hand corner of the page
- Insert your Customer ID and password at the provided column
- Click ‘Log In’
- Your expirydata will be shown on Service Account section’
- Click ‘Sign Out’ to sign out from My Account portal
To check using Biznet Home IVR:
- Dial 1500933 to talk to Biznet Home Care
- Press 2 for Bahasa Indonesia
- Press 1 for Biznet Home subscribers
- Type in your Customer ID follow by #
- Press 2 to know the expiry date of your account
- Type in the password to listen to the expiry date of your account
- Hang up upon completion
What will happen if I postpone my payment or exceed the expiration date?
Biznet Home services will be deactivated automatically by system and you will unable to access Biznet Home services. You are given 45 days to perform payment after their account expired.
What should I do if my internet connection or cable TV suddenly down?
Please ensure that your service is still valid and has not exceeded its expiry date. Remember to renew your service by purchasing the monthly fee before it expires.
For any other difficulties or technical issues, feel free to contact Biznet Home Care at home_care@biznetnetworks.com or call our call center at 1500933.
If I want to change Biznet Home service to a different package,where I still have remaining time for the current package, will I get credited for unused time?
If you switch to a different package, your Biznet Home account will not receive credit for unused time.
We suggest changing your package when the current one is about to expire or has already expired.
I'm an existing Biznet Home service customer and I'm moving.How can I keep my Biznet Home service and account?
Relocation is possible if your house is within our coverage area. You need to purchase Biznet Home Starter Pack and follow the installation process for the new address.
